Delivery Info

Delivery

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc., but never to a Post Office Box).

Can the delivery country or region be different from the purchase country/region?
Never. The delivery country/region is always the same country/region where the purchase was made.

How long will my order take to arrive?
Delivery times vary and depend on the type of delivery selected.
Standard home shipping: Is 2-to-5 business days within the UK.
Express Next Day Delivery: Is 24-to-48 business hours within the UK.

Delivery services charge
Orders over £85 - FREE
Standard home shipping - £3.50 (FREE for orders over £60 before taxes).
Express Next Day Delivery - £7.95.

Can I track my order?
Yes! You can follow the status of your order online in real time. To do this, go to the Orders and Returns section in your account.
If you are not yet registered, click on the Order Information link in the confirmation email sent to you to see the status of your order.

What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), and another with the tracking number (with a link to the courier's web page), and finally the courier will send you a text message or email to inform you of your delivery.

UK Next Day Delivery £7.95 for orders before 10:00 p.m.
Our Next Day or Express Delivery is Monday-to-Friday.

Delivery times are based on the assumption that all items ordered are in stock. While we make every effort to deliver goods on the day specified we cannot guarantee delivery on that day or accept liability for out of pocket expenses, costs, losses or any other expense due to failed or late delivery. These options are only available if you live in an area covered by our courier.

UK Standard Delivery £3.50 delivered in 2-to-5 working days
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.

UK Saturday & Sunday Delivery £4.50 if order is before noon.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier.

UK Nominated Day Delivery £4.50 if order is before 10 p.m.
Delivery is Monday-to-Friday.
Delivery times are based on the assumption that all items ordered are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery. These options are only available if you live in an area covered by our courier.